Honeywell Sentience cloud platform connection issue

If you see the following warning on the station output, then your CloudConnector is not connecting to the Honeywell Sentience cloud platform.

Figure 21. Station output warning

To help with troubleshooting this set the cloud.connector.http and cloud.connector.sentience log levels to FINE or a lower level (such as FINER, FINEST, ALL). Also, you may need to adjust some additional log levels such as cloud.iotmsg.

The first step in the troubleshooting process is to confirm the device status with the Honeywell Sentience Operations team. Once it is confirmed that the device is enabled, further diagnosis can proceed.

Figure 22. System disabled by Honeywell Forge Operations

NOTE: In the above image, the authentication steps all return an HTTP 200 (see lines 3, 7, and 11 ), indicating success. The exception occurs only when attempting to establish the IoTHub connection (see lines 32–40).

Solution

If this is happening, your device may be blocked (i.e., throttled) by Honeywell Sentience due to sending too much traffic at some point. If that is the case, you should have received an email from the Honeywell Sentience Operations team indicating that the device has been blocked.

If you did receive such an email, contact your Honeywell Support channel to request that your device's ability to connect with Honeywell Sentience be re-enabled.
If you did not receive such an email, then there may be a problem with the email addresses on file for this system. You may need to work with your Honeywell Support channel to set the proper notification configurations.

If you are experiencing throttling, you will need to update to the latest version of the NCHSD software, including the CloudConnector modules. The corresponding modules for each release are listed in the following table.

Niagara Release	NCHSD Release Needed	Cloud Module Versions
Niagara 4.4	NCHSD 1.3.1	2018.5.11* *cloudIotHubConnector-rt and cloudSentienceConnector-rt are at version 2018.5.11.1, due to patches
Niagara 4.8	NCHSD 4.8.0.1	2019.1 These NCHSD modules are used in Niagara 4.8 and in FC 1.1
Niagara 4.9	NCHSD 4.9.0.2	2019.2 These NCHSD modules are used in Niagara 4.9 and in FC 1.2
Niagara 4.10	NCHSD 4.10.0.1	2020.1 These NCHSD modules are used in Niagara 4.10 and in FC 1.3

NOTE: You should adjust your backfill protection settings, as described in “nCloudDriver-CloudHistoryDeviceExt” section of this guide, under the heading “Cloud histories and restored connectivity”. If you do not have any backfill properties in your History Device Extension, then you definitely need to upgrade to a newer version of NCHSD software.