User authentication troubleshooting

Once authentication is configured and passwords assigned, very little can go wrong.

I am attempting to set up new users using a browser, and the New button is not available.

This is a security control. Most likely the Secure Only Password Set is on (set to true), and you have made a regular connection (http) to the platform/station. When a secure connection is required, you must make a secure connection (https) to the platform/station to set the password.

My credentials were working, but they no longer allow me to log in.

Your password may have expired.
You may not have permission to access this station. Check with your manager.
The credentials cache may have become corrupted causing the saved credentials to no longer work. Clear the Remember these credentials check box, re-type the password or clear your computer’s cache.
There is a problem with the configuration of the authentication scheme. For example, if you are using the LDAP scheme, the port is blocked by a firewall or the wrong LDAP host name or port has been configured. Refer to the documentation for the LDAP scheme.

User authentication troubleshooting

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