About the On Call Contact

The On Call Contact (AX-3.5 and later) is an entry item in an On Call Contact List and is comprised of a single User and additional configurable properties that are used for routing alarm notifications. Only users that exist as entries under the User Service are available for assignment to an On Call Contact List.

Any time an On Call Contact property is changed, the On Call List initiates a notification cycle.

On Call Contact properties may be edited in the property sheet view or in the Edit dialog box that is available from the On Call Contact Manager view.

Figure 202. On Call Contact Property Sheet view

The On Call Contact has the following properties:

Status

This display-only field shows the current condition of the On Call Contact. For example, the current Status may be ok, disabled, fault, or some other condition.
Last Fault Cause

If there has been a fault, this field displays a text message indicating the possible reason for the last fault.
Enabled

This field allows you to enable or disable an On Call Contact by selecting the true or false option, respectively.
Priority

This field allows you to set an integer value for the current contact’s priority. The Priority property specifies the order in which the On Call Service sends alarm notifications to the On Call Contact.
One or more On Call Contacts may share the same Priority number value. The On Call Service sends an identical notification to all contacts that have the same priority number.

Highest priority On Call Contacts (alarm priority property value with least integer value) for their particular On Call Contact List receive the first alarm notification. If alarms are not acknowledged within a designated time, subsequent notifications are sent to contacts in order of increasing priority number. For example, contacts with priority 2 would be notified if a contact with priority value 1 does not acknowledge an alarm within a specified time. Contacts with priority 3 would be subsequently notified, if necessary.
User

This option list displays the currently assigned User and provides options for selecting a new User. All Users that are under the User Service are presented as options to select. To view or edit User information, open the User Manager view (the default view of the User Service).
User Alarm Recipient

This option list displays any alarm recipient options that are available for the On Call Service. The EmailRecipient or SmsRecipient are available only if they have been added under the AlarmService. The EmailRecipient component is available in the email palette and the SmsRecipient is available in the Sms palette. You must choose an alarm recipient to designate the way alarm notifications are routed to the selected On Call Contact.