Once authentication is configured and passwords assigned, very little can go wrong.
I am attempting to set up new users using a browser, and the New button is not available.
This is a security control. Most likely the Secure Only Password Set is on (set to true), and you have made a regular connection (http) to the platform/station. When a secure connection is required, you must make
a secure connection (https) to the platform/station to set the password.
My credentials do not allow me to log in.
- When using Google authentication, the OTP (One-Time Password) code used when you set up a new user cannot be reused for the
initial login. Always use a newly generated code to log in.
- Your password may have expired.
- You may not have permission to access this station. Check with your manager.
- The credentials cache may have become corrupted causing the saved credentials to no longer work. Clear the
Remember these credentials check box, re-type the password or clear your computer’s cache.
- There is a problem with the configuration of the authentication scheme. For example, if you are using the LDAP scheme, the
port is blocked by a firewall or the wrong LDAP host name or port has been configured. Refer to the documentation for the
LDAP scheme.