Troubleshooting

Provisioning steps fail when applied to my remote device.

Check to be sure the remote station is not using default credentials/passphrase. In Niagara 4.7 and later, provisioning no longer runs most job steps against a remote station if default platform credentials or a default system passphrase are detected on the station. Only those provisioning steps that alter default platform credentials or default system passphrase will run.

The Supervisor station’s ProvisioningNwExt (under its NiagaraNetwork) and all provisioning-related extensions for NiagaraStations under its NiagaraNetwork have a fault status.

A license for the provisioningNiagara feature is missing or expired. Only a Supervisor can be (or needs to be) licensed for provisioningNiagara.

I attempted to drag the BatchJobService folder to my station Config container and got the message, “The following missing modules are required for root targets to be transefeerd: ‘batchJob’.”

Your Supervisor station is not licensed for provisioning.

When comparing the module databases on my Supervisor with those on each host station one of the station module files appears to be corrupted.

Back up the station data, commission the station again, and restore the backup.

I clicked the Hyperlink button on the Alarm Console in an attempt to view the details of a provisioning alert and got the message, “Cannot Display Page.” What is going on?

You or someone else disposed of the related provisioning job before it was acknowledged. Disposing of a job removes the batch job log (*.bll) file and all batch job step log (*.bisl) files associated with the provisioning job. Provisioning alarms should be acknowledged before disposing of them.