Troubleshooting

Forward and rewind time out.

Sometimes it takes more time to get the video content from the Maxpro NVR because of a low FPS (Frames Per Second) rate. If your configuration uses HSF, increase the FPS rate. But, be aware that increasing the FPS rate results in higher bandwidth consumption and network usage.

The same camera is assigned to separate panes.

If the same camera is added to a surveillance viewer more than once, video data received for each video session is shown in the respective video panes. In HPS, video is shown as per the data received in the current media file. This is the expected behavior.

PTZ changes and presets take a long time to occur.

Since HPS does not provide continuous streaming, you may experience up to a six-second second delay when viewing live video. This means that any PTZ or Preset operations may take time to reflect the change the video.

Why is there no timestamp on an RTSP stream?

RTSP is a real-time protocol. Its packets do not contain a timestamp.

Workbench hangs when streaming video for a long time.

This is caused by not enough memory allocated for the Niagara JVM. You allocate more memory in the nre.properties file. It is suggested to use a browser for streaming video for long periods of time since a browser uses system resources differently than does Workbench. RTSP streaming has been tested in a browser for continuously for up to 24 hours.