What files to collect

After setting logs, collecting the station output is critical to diagnosing the problem. To do this, it is best to stream the station output to a file on your Workbench PC. This can be done from the Application Director window. If you are running from the Workbench User Home location, simply capture the text on the console window.

If the incident has already happened, it can be useful to go into the host's file system and get the older console output. This will be in the User Home with the name console.txt. Previous console logs from earlier station executions may also be useful. They will be listed under console_backup_YYMMDD_HHMM.txt. The station database is always helpful, and may allow Technical Support to determine configuration problems that lead to the behavior being investigated. This will be in the config.bog file, but it may also be helpful to include the full station using the station copier.

NOTE: If providing Technical Support with the bog file or full station copy, it’s helpful to provide the username and password for the station.

What files to collect

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