Troubleshooting

The Niagara CloudConnector and Niagara Cloud (NCHSD) can be difficult to troubleshoot when the communication is not optimal. This information is provided to make the troubleshooting and diagnosis of the connector and driver as straightforward as possible.

As new scenarios are encountered, this section will grow over time and become more comprehensive, but this is a starting list of issues that you may encounter, with information that may help to resolve them.

This troubleshooting information is intended for anyone who may be using the Niagara CloudConnector and NCHSD, or supporting those who are using it. The CloudConnector is also used in configuring Niagara stations to use Backup as a Service (NC BaaS), so the information on CloudConnector diagnosis is also relevant to users of NC BaaS, and support personnel for that product.