Cannot reach device registration web service

Troubleshooting details for when the CloudConnector is prevented from reaching the Device Registraton web service.

Cause

This registration problem typically occurs when you are connected to the station using Workbench or a browser on a machine that does not have "sufficient access" to the internet which prevents you from performing device registration.

NOTE: The term “Sufficient access" means not only that the machine has access to the internet, but that certain proxy and firewall limitations are not in effect. For details, see the “Requirements” section in this guide. Your network configuration must satisfy the stated requirements.

Tip

You can confirm if your client Workbench or browser does not have internet access, or is blocked by proxy or firewall rules from reaching one of the necessary destinations, if you see the following error (or a similarly worded error):

NOTE: This would be seen in the Workbench VM, not the station VM.

Figure 18. Error message

Solution

Ensure that your client machine running Workbench or the browser has internet access before attempting device registration. Also, make sure that the URLs specified in the “Requirements” section of this guide are accessible to the client machine, and are not blocked by a network proxy or firewall configuration.

NOTE: It is also necessary for the station host to have internet access satisfying the requirements because it must authenticate directly with the identity provider to enable cloud communication.