Troubleshooting

Make sure all cables are correctly connected and all equipment turned on. This topic covers general issues that occur after the system is installed and configured.

Definitions

If you are having difficulty visualizing data that appears to be configured correctly, make sure that you have a definition for each tag. This is especially important if you created your own tag dictionary. When you create a definition, you associate it with a tag by entering the tag name space and name in the Id property. To set up definitions, expand Services > AnalyticService > Definitions.

Logs

System logs contain information you can use when debugging problems.

If a point matches the criteria required to generate an alert, appears in a Proxy Extension, or is included in a binding, but the point does not have an a:a tag, the system logs an error. The log level for this error is FINER. At the default info log level, the system does not print this error, but you can change the analytics log level using the Station spy option to view the FINER log.