Troubleshooting
This topic identifies and documents some technical issues, error messages and provides an explanation.
While configuring a time range I got the message, “Advanced Filtering too Strict.”
You have configured an illogical database inquiry. For example, you selected a specific date using a filter, then in the Advanced Time Range Options window you excluded a day of the week that corresponds to your selected date.
Change the filter or the options.
- There is no capture button/icon on my Person view. The capture icon (
) requires that an Assure Id device be added to the station. If you see no capture button, your system has not been configured
yet for the Photo ID feature.
- I cannot find the window I am expecting to see. Temporarily minimize your browser or other windows to see if the window is behind.
- I cannot upload a photo to the database. The person must already exist in the database for you to upload a photo. Create and save the person, then the upload icon will be available.