A person authorized to manage the system is locked out.

The user type associated with the person’s assigned role may be locked out because in attempting to log in, the person exceeded the maximum number of failed log-in attempts. At the Supervisor station, click System Setup > User Management, select the user type and click the Clear Lockout button, which displays at the top of the view. Clicking this button immediately clears the locked-out state.

Is there a way to reset a controller to the factory defaults?

Yes. Turn the controller off. Hold in the reset button, and turn the power back on.

For more information, refer to the JACE-8000 Install and Startup Guide

I scheduled a report to be sent by email, but the recipient did not receive the report.

The system sends scheduled reports based on a schedule transition from a false to a true output state. This means that if the schedule you are using is already in a true output state when you assign the schedule to the report, the system does not send the report. The assigned schedule output must transition to false and then to true for the report to be sent.

When installing a new controller, the Change Platform Defaults Wizard displays these messages when I attempt to create the System Passphrase: “Request to platform daemon at ... failed: System Pw: Failed to check system password,” and “Invalid passphrase, factory default value provided.”

You must change the password. You cannot use the factory default passwords.

The video from a camera appears stretched out, distorted or has black bars on the sides.

The camera’s Preferred Resolution may be linked to the video stream options and inherited. In some cases, this may adversely affect the aspect ratio of your streaming video. Try setting the camera’s Preferred Aspect Ratio to the Standard Definition option.

These camera options are available by clicking Controller Setup > Remote Devices > Remote Drivers followed by double-clicking the driver row for the camera or DVR in the table, clicking the Cameras tab, and double-clicking the camera row in the table.

I have a database that is configured and reports {ok}, but when I try to add records to it I get “Cannot display page, HTTP ERROR 500, Problem accessing /ord. Reason: password must be at least 112 bits”

You have a license for FIPS mode and a station password does not meet the FIPS minimum requirement of a 14-character password (112 bits).

My xprotect camera will not connect or it connects, but drops off-line.

Confirm that you have only one xprotect driver module in the c:\Niagara\MySoftware\modules folder. The name of the driver module is: xprotect-wb.jar. Delete any other driver files.

I created a MySQL database and successfully ping’ed it to confirm that it is on line. Even so, my station indicates that the database is down.

Did you download the Connector/J from the MySQL web site? If yes, did you rename it from its downloaded name to mysql-connector-java.jar? Finally, did you copy the renamed connector to your niagara.home\jre\lib\ext folder?

If you forgot any of these steps, do them now, restart your station and confirm that the database is running.