On-call contact
This item in an on-call contact list represents a single user and provides properties you configure for routing alarm notifications.
Only users that exist under the UserService may be assigned to an on-call contact list.
Any time an on-call contact property changes, the on-call list initiates a notification cycle. You may edit on-call contact properties using the contact’s property sheet or the Edit window that is available from the On Call Contact Manager.
| Property | Value | Description |
|---|---|---|
| Status | read-only | Indicates the condition of the component at the last check.
|
| Last Fault Cause | read-only | Displays previous error cause. |
| Enabled | true or false |
Activates and deactivates use of the component. |
| Priority [on-call contact] | 1–255 for each transition, default: 255; %priority% on a report | Specifies the order in which the OnCallService sends alarm notifications to the OnCallContact. Colors graphically identify alarm priority levels. You set up Priority levels using the alarm options window. The contact
with the lowest number (highest priority) receives notification first. An alarm that is not acknowledged within the designated
time is forwarded to the next contact in the list.
NOTE: Contacts may share the same Priority number. The OnCallService sends an identical notification to all contacts that have the same priority number
|
| Unacked Alarm Count | read-only | Displays the total number of unacknowledged alarms. |
| User Alarm Recipient | text | Specifies the method by which the user receives notification of an alarm: If they have been added under the AlarmService,EmailRecipient or SmsRecipient are the available options. The EmailRecipient component is available in the email palette and the SmsRecipient is available in the Sms palette. You must choose an alarm recipient to designate the way alarm notifications are routed to the selected On Call Contact.
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